Complaint Handling Policy

Complaints can be submitted in writing to info@caldouncapital.ca or by mail to Caldoun Capital Inc., 3549 Morgan Crescent, London, ON N6L 0B7, Canada. Please include your contact details, a description of your concern, the individuals or documents involved, and any resolution you are seeking.

We will acknowledge receipt of your written complaint promptly, typically within five business days. We will investigate the matter fairly and objectively and aim to provide a substantive written response within 90 days of receipt, or within any shorter period required by applicable Canadian securities regulations. If more time is required, we will let you know and explain why.

Our substantive response will summarise the complaint, our findings, our decision, and, where applicable, any offer of resolution and the reasons for it. It will also explain any further steps available to you.

If you are not satisfied with our response, you may ask for the matter to be reviewed by our Chief Compliance Officer.

You may also contact the Ontario Securities Commission Inquiries & Contact Centre (osc.ca), or the securities regulator in your province or territory, for information about further options. You can confirm Caldoun Capital Inc.'s registration through the Canadian Securities Administrators National Registration Search (securities-administrators.ca).

We maintain records of complaints and their resolution as required by applicable law and regulation.